Morgan
Dec 25, 9:54 PM EST
I hate to be "that customer" but I was wondering if I would be able to opt out of haircare products as I have dreadlocks and the hair care products usually offered (dry shampoos, wave spray, and styling sprays) do not work with my current hair style and type.
Getting haircare products would not be so bad if your styling profile took dreadlocks into account. This is my first month and two of the samples are wasted on me as they are hair care products for generally straight, easily styled hair and my current hair style is one that takes years to develop and maintain, so I won't be changing they anytime soon.
Thank you for your time.
Carissa (Birchbox)
Dec 27, 9:22 AM EST
Hi Morgan,
Thanks for reaching out and I'm so sorry for the trouble! I'm happy to help.
Our mission is to help our subscribers discover new favorites from every category, so we don’t offer the option to exclude a specific product type. That said, we work hard to choose the best-fitting products from each category for your boxes to ensure you’re able to give them a try. We consider your Profile, Box History, and sample review feedback to determine this, so make sure you let us know what you think!
If you have any other questions or concerns from here, please don't hesitate to reply to this email and I'd be happy to help!
Best,
Carissa
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